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Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. A full refund will be made if these conditions are met.
1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Blue Indigo Gallery
1 Little Triangle
Teignmouth
Devon
TQ14 8AX
U.K.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Shipping and Handling
We also do not refund the original shipping and handling that you paid on the order.
Exchanges
We can exchange items if they are returned in perfect condition.
Payment Policy
Accepted Methods of Payment
Visa, Master Card, Maestro, JCB, Solo, Switch, American Express,
Paypal
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
Royal Mail
UPS
FedEx
DHL
Or any other suitable courier
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
How to cancel
To cancel your order, you must tell the Blue Indigo Gallery in writing - by e-mail or letter. Email: [email protected]. If sending a letter send the letter by registered post, so you can prove that you sent it and track its progress. To Blue Indigo Gallery, 1 Little Triangle, Teignmouth, Devon, TQ14 8AX, U.K.
When your order arrives
You have the right to return or cancel your order for any reason. But there are some exceptions.
If you don't like the goods or have changed your mind, you can cancel the order. This is usually within a seven-day 'cooling-off' period.
When to cancel
You can cancel at any time until:
The end of the seventh working day after the day on which you receive your goods
Refunds after cancelling
If you have already paid for the goods or services, Blue Indigo Gallery will refund your money within 30 days of you cancelling the agreement.
If you have paid for the goods by a credit agreement suggested or organised by Blue Indigo Gallery, the agreement will be automatically cancelled.
When you can't cancel
Please note that there are circumstances when you cannot cancel unless Blue Indigo Gallery has given you a specific contractual right to do so.
These are if: You had the goods made to your specifications or personalised.
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